PGi is the world’s largest dedicated provider of collaboration software and teleconferencing services. Our services help people connect anytime, anywhere, on any device and we serve nearly 75% of the Fortune 100 companies. Over the last 10 years, the Peak Pro Staffing team has proven to be a valuable partner in our business. Peak Pro is extremely flexible and reliable with a guiding premise of innovation management. They bring to the table highly skilled agents and consistently drive for top performance while improving their client’s bottom line. Quality and integrity are top notch, quality ratings come in well above 99.99%. Peak Pro continually drives to exceed the goals of their clients and foster a positive work environment for their remote work staff, a challenging endeavor when your staff and management are 100% remote. Great partner who will have a positive impact on customer service levels, client satisfaction, and operational efficiency.
– Cyrie Dantzler, VP Client Services
Peak- ProStaffing was integral to the successful day to day operations of Averde Health. They were responsible for customer support across all US time zones. The PEAK team managed all inbound and outbound calls to network members for data verification and updates. They were a team of top performers. Averde was a new enterprise and PEAK helped us create our entire customer call handling process. In addition they established the process to define and improve our data collection and analysis. I highly recommend them.
– Gene Cavanaugh, Former COO/CFO Averde Health
PEAK Call Center Solutions provided us with flexible Home Based Help Desk staffing support on a 7X24 basis. The PEAK team staffed all major holidays and typically provided coverage up to 18 hours per work day.
The PEAK Team filled a variety of roles for us including Tech Support, Hardware Tracking, Email Screening, and Call/Ticket logging. PEAK provide a wide range of services at the TIER 1 and TIER 2 levels including:
- Online trouble ticket entry received from our end users via Telephone and Emails.
- 24/7 phone support
- Email & web-based support
- Remote technical support and problem resolution
- Hardware order tracking and other clerical tasks
Over the 2 years that PEAK worked with our internal Help Desk we managed to reduce customer backlogs by over 75% and improve issue resolution times. Most importantly, our Customer Satisfaction measurements showed steady improvement over that time period and PEAK’s agents were a key partner in our success.
I would recommend PEAK’s team of certified Home Based Technicians and Agents to any Help Desk provider looking to benefit from superior outsourced help desk services.
-Scott Winters, Director – Theatre Systems
I wanted to take this opportunity to thank you and your team at Peak ProStaffing for the fantastic work you have been doing taking over our customer calls. I appreciate you taking the time to listen to our needs and figure out the right solution and staffing to support our operations.
On many occasions, we have received letters and emails appreciating the quality of our operators. Little did they know that we outsourced these call and they were talking to agents from your company.
I have to say that by using your service organization, we have saved money by having the right number of operators when we need them without the expense of dead time between events. Your operators are very responsive and dedicated. They have taken the time to understand our clients’ needs through careful listening and preparation.
I want to thank you for your patience and professionalism. While we had some internal delays, you made the process run seamless. Having that peace of mind was invaluable and we look forward to growing our business with you. You and the whole team at Peak ProStaffing we can truly call a partner.
– Clifford Friedland, President