Every customer service organization faces the unique challenge of staffing the “right person, with the right skills, at the right time”. Our team at PEAK ProStaffing is uniquely positioned to meet the dynamic needs of our clients’ seasonal demands.
PEAK Work At Home Teams
Let us save you up to 50% of employee resource costs by designing you a home based program that works in your unique operating environment. Programs designed by PEAK-Prostaffing are field tested and proven to bring improved performance in all measurable areas.
- Inbound Call Handling
- Tier One Technical Support
- “Back Office” data base management, audits/updates, and purification
- Outbound calling programs sales and service
- Call Center performance reporting (Call Volumes, Productivity, Customer Satisfaction, Etc.)
- Work Force Management (Call volume forecasts and workforce projections)
- Training Development and Delivery
- Lower operating costs
- Greater employee satisfaction and higher retention rates on an annual basis
- Improved customer service and quality of delivery
- Enhanced scheduling flexibility
- Greater flexibility in hiring and a broadened recruitment base
- Higher levels of customer satisfaction
- Improved use of your infrastructure and systems
Consulting Services and Solutions For Your Customer Contact Operation
We “Reach for the PEAK” by helping you design targeted programs to reduce costs, improve client satisfaction, and increase revenue. We work alongside your team to analyze program results and drive improvement on an on-going basis.
By delivering tangible justifications for each activity with both clear outcomes and measurable benefits, we can deliver unique customer strategies that lower the cost of service delivery while improving the customer experience.
Phone: (913) 839-8957
Address: P.O. Box 534
Olathe, KS 66061-0534