{"id":89,"date":"2018-09-03T06:57:36","date_gmt":"2018-09-03T06:57:36","guid":{"rendered":"https:\/\/demo.themegrill.com\/zakra-drone\/?page_id=89"},"modified":"2019-11-28T21:14:23","modified_gmt":"2019-11-28T21:14:23","slug":"services","status":"publish","type":"page","link":"https:\/\/peakprostaffing.com\/index.php\/services\/","title":{"rendered":"CASE STUDIES"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"89\" class=\"elementor elementor-89\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79b1ccda elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79b1ccda\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-df6d830\" data-id=\"df6d830\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcaf5a9 elementor-widget elementor-widget-heading\" data-id=\"bcaf5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We Guarantee Results:<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-31338d0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31338d0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-17df430\" data-id=\"17df430\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fbc637c elementor-widget elementor-widget-heading\" data-id=\"fbc637c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Background<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4400d8e elementor-widget elementor-widget-text-editor\" data-id=\"4400d8e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Started program pilot with 16 associates working at home.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Initially considered working with established, large scale, outsource partners but eventually decided to build an internal program given my past experience in the field.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Agents began by providing low level assistance \u00a0(\u201cMeet and Greet\u201d) but steadily progressed and were able to lead calls.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Approximately 78% of all agents schedules occurred on calls that started at the top of the hour. \u00a0Only 22% were for calls that started on the \u00bd hour. The chart below demonstrates the flexibility possible when staffing with work at home agents<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3761022 elementor-widget elementor-widget-heading\" data-id=\"3761022\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Benefits<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae1428c elementor-widget elementor-widget-text-editor\" data-id=\"ae1428c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Full year savings of approximately $ 300,000 were documented in 2006 with full year savings of $ 435,000 predicted for year 1.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">The primary client later indicated that this was a very innovative and effective process to handle their peak call volumes which occurred during a 90-minute window on select days of the week.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Based upon success as measured in quality and productivity, the program was expanded to 100 agents by year-end.<\/span><\/li><li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Recruited all agents in the greater Kansas City area. \u00a0Education and prior work experience levels among the first 100 Work-At-Home agents were much higher than those typically seen in call centers. \u00a0Approximately 90% had a college degree or some college education.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f8cf81b\" data-id=\"f8cf81b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6d52260 elementor-widget elementor-widget-spacer\" data-id=\"6d52260\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77e1613 elementor-widget elementor-widget-image\" data-id=\"77e1613\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"768\" src=\"https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1-768x768.jpg\" class=\"attachment-medium_large size-medium_large wp-image-282\" alt=\"\" srcset=\"https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1-768x768.jpg 768w, https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1-150x150.jpg 150w, https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1-300x300.jpg 300w, https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1-1024x1024.jpg 1024w, https:\/\/peakprostaffing.com\/wp-content\/uploads\/2019\/06\/Cases1.jpg 1240w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c88fb10 elementor-widget elementor-widget-text-editor\" data-id=\"c88fb10\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Note the disparity in staffing requirements at 10:00 and 10:30. This company was able to reduce labor costs by approximately 90% from hour-to-hour.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>We Guarantee Results: Background Started program pilot with 16 associates working at home. Initially considered working with established, large scale, outsource partners but eventually decided to build an internal program given my past experience in the field. Agents began by providing low level assistance &nbsp;(\u201cMeet and Greet\u201d) but steadily progressed and were able to lead [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"zakra_page_container_layout":"customizer","zakra_page_sidebar_layout":"customizer","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"0","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":5,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"predecessor-version":[{"id":339,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/89\/revisions\/339"}],"wp:attachment":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}