{"id":330,"date":"2019-11-28T19:21:42","date_gmt":"2019-11-28T19:21:42","guid":{"rendered":"http:\/\/peakprostaffing.com\/?page_id=330"},"modified":"2019-11-28T21:35:12","modified_gmt":"2019-11-28T21:35:12","slug":"client-testimonials","status":"publish","type":"page","link":"https:\/\/peakprostaffing.com\/index.php\/client-testimonials\/","title":{"rendered":"CLIENT TESTIMONIALS"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"330\" class=\"elementor elementor-330\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f263dcc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f263dcc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b4870f5\" data-id=\"b4870f5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d7da40d elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"d7da40d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2261\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2261\" aria-expanded=\"false\">Premiere Global Services<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2262\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2262\" aria-expanded=\"false\">Averde Health<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2263\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2263\" aria-expanded=\"false\">AMC Theaters<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2264\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"false\">Infinite Conferencing<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2261\" aria-expanded=\"false\">Premiere Global Services<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2261\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2261\" tabindex=\"0\" hidden=\"false\"><p><span style=\"color: #1f497d;\">PGi is the world\u2019s largest dedicated provider of collaboration software and teleconferencing services.\u00a0\u00a0 Our services help people connect anytime, anywhere, on any device and we serve nearly 75% of the Fortune 100 companies.\u00a0\u00a0\u00a0 Over the last 10 years, the Peak Pro Staffing team has proven to be a valuable partner in our business.\u00a0\u00a0 Peak Pro is extremely flexible and reliable with a guiding premise of innovation management.\u00a0 They bring to the table highly skilled agents and consistently drive for top performance while improving their client\u2019s bottom line.\u00a0\u00a0\u00a0 Quality and integrity are top notch, quality ratings come in well above 99.99%.\u00a0\u00a0\u00a0 Peak Pro continually drives to exceed the \u00a0goals of their clients and foster a positive work environment for their remote work staff, a challenging endeavor when your staff and management are 100% remote. Great partner who will have a positive impact on\u00a0 customer service levels, client satisfaction, and\u00a0 operational efficiency.<\/span><\/p><p><span style=\"color: #1f497d;\"> &#8211; Cyrie Dantzler, VP Client Services<br \/><\/span><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2262\" aria-expanded=\"false\">Averde Health<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2262\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2262\" tabindex=\"0\" hidden=\"hidden\"><p>Peak- ProStaffing was integral to the successful day to day operations of Averde Health.\u00a0 They were responsible for customer support across all US time zones.\u00a0 The PEAK team managed all inbound and outbound calls to network members for data verification and updates.\u00a0 They were a team of top performers.\u00a0\u00a0 Averde was a new enterprise and PEAK helped us create our entire customer call handling process.\u00a0 In addition they established the process to define and improve our data collection and analysis.\u00a0 I highly recommend them.<\/p><p>&#8211; Gene Cavanaugh, Former COO\/CFO Averde Health<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2263\" aria-expanded=\"false\">AMC Theaters<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2263\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2263\" tabindex=\"0\" hidden=\"hidden\"><p>PEAK Call Center Solutions provided us with flexible Home Based Help Desk staffing support on a 7X24 basis.\u00a0 The PEAK team staffed all major holidays and typically provided coverage up to 18 hours per work day.\u00a0<\/p><p>The PEAK Team filled a variety of roles for us including Tech Support, Hardware Tracking, Email Screening, and Call\/Ticket logging.\u00a0 PEAK provide a wide range of services at the TIER 1 and TIER 2 levels including:<\/p><ul><li>Online trouble ticket entry received from our end users via Telephone and Emails.\u00a0<\/li><li>24\/7 phone support<\/li><li>Email &amp; web-based support<\/li><li>Remote technical support and problem resolution<\/li><li>Hardware order tracking and other clerical tasks<\/li><\/ul><p>Over the 2 years that PEAK worked with our internal Help Desk we managed to reduce customer backlogs by over 75% and improve issue resolution times.\u00a0 Most importantly, our Customer Satisfaction measurements showed steady improvement over that time period and PEAK\u2019s agents were a key partner in our success.<\/p><p>I would recommend PEAK\u2019s team of certified Home Based Technicians and Agents to any Help Desk provider looking to benefit from superior outsourced help desk services.<\/p><p>-Scott Winters, Director &#8211; Theatre Systems<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"4\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2264\" aria-expanded=\"false\">Infinite Conferencing<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2264\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2264\" tabindex=\"0\" hidden=\"hidden\"><p class=\"Default\">I <span style=\"font-size: 11.5pt;\">wanted to take this opportunity to thank you and your team at Peak ProStaffing for the fantastic work you have been doing taking over our customer calls. I appreciate you taking the time to listen to our needs and figure out the right solution and staffing to support our operations. <\/span><\/p><p class=\"Default\"><span style=\"font-size: 11.5pt;\">On many occasions, we have received letters and emails appreciating the quality of our operators. Little did they know that we outsourced these call and they were talking to agents from your company. <\/span><\/p><p class=\"Default\"><span style=\"font-size: 11.5pt;\">I have to say that by using your service organization, we have saved money by having the right number of operators when we need them without the expense of dead time between events. Your operators are very responsive and dedicated. They have taken the time to understand our clients\u2019 needs through careful listening and preparation. <\/span><\/p><p class=\"Default\"><span style=\"font-size: 11.5pt;\">I want to thank you for your patience and professionalism. While we had some internal delays, you made the process run seamless. Having that peace of mind was invaluable and we look forward to growing our business with you. You and the whole team at Peak ProStaffing we can truly call a partner. <\/span><\/p><p class=\"Default\"><span style=\"font-size: 11.5pt;\">&#8211; <\/span><span style=\"font-size: 11.5pt;\">Clifford Friedland, <\/span><span style=\"font-size: 11.5pt;\">President <\/span><\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Premiere Global Services Averde Health AMC Theaters Infinite Conferencing Premiere Global Services PGi is the world\u2019s largest dedicated provider of collaboration software and teleconferencing services.&nbsp;&nbsp; Our services help people connect anytime, anywhere, on any device and we serve nearly 75% of the Fortune 100 companies.&nbsp;&nbsp;&nbsp; Over the last 10 years, the Peak Pro Staffing team [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"zakra_page_container_layout":"centered","zakra_page_sidebar_layout":"no_sidebar","zakra_remove_content_margin":false,"zakra_sidebar":"customizer","zakra_transparent_header":"0","zakra_logo":0,"zakra_main_header_style":"default","zakra_menu_item_color":"","zakra_menu_item_hover_color":"","zakra_menu_item_active_color":"","zakra_menu_active_style":"","zakra_page_header":true,"footnotes":""},"class_list":["post-330","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/comments?post=330"}],"version-history":[{"count":5,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/330\/revisions"}],"predecessor-version":[{"id":337,"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/pages\/330\/revisions\/337"}],"wp:attachment":[{"href":"https:\/\/peakprostaffing.com\/index.php\/wp-json\/wp\/v2\/media?parent=330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}